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Responsible Gaming

Responsible Gaming Policy – Pinco CA Canada

Our Approach

At Pinco CA, we are committed to fostering a safe, fair, and enjoyable gaming environment for all players. While online gaming can be exciting and entertaining, it can also pose risks if not approached responsibly. This policy explains the measures we take to help you play within your limits and the tools available to manage your activity.

Responsible Play Checklist

Gambling should always remain a form of leisure, never a financial solution. Before you play, consider the following:

  • Do you ever gamble with money set aside for essential expenses?
  • Have you missed work, school, or important commitments due to gambling?
  • Do you find yourself chasing losses with bigger bets?
  • Has gambling caused stress or conflict in your relationships?
  • Do you rely on gambling as your primary source of income?

If you answer “yes” to one or more of these, you may benefit from self-assessment. You can access a confidential questionnaire here: Gamblers Anonymous 20 Questions.

Self-Exclusion Programs

We provide a voluntary self-exclusion feature that allows you to restrict your access to the platform for a chosen period. Available durations include:

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime

How to request self-exclusion:
Log in to your account and navigate to the Responsible Gaming section, or contact [email protected]. During the exclusion period, your account will remain locked, and you will not receive promotional materials. Lifetime exclusions are permanent and cannot be reversed.

Cooling-Off Breaks

If you need a shorter pause, you can activate a cooling-off period to temporarily suspend your account. Available timeframes:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

Cooling-off starts immediately and cannot be ended early. After the period ends, your account will automatically be reactivated.

Where to Get Help

We encourage players to seek guidance from professional services if they suspect a gambling problem:

These organizations offer free, confidential advice and support, both online and in person.

Preventing Underage Gambling

Pinco CA enforces a strict 18+ policy. If we discover an underage account, it will be immediately closed, winnings forfeited, and funds returned.

Our verification steps include:

  • Age confirmation during sign-up
  • Proof-of-age requests at any time
  • Marketing directed exclusively to legal-age audiences

Parents and guardians can install internet filters such as:

Smart Play Tips

  • Decide on a deposit limit before you start.
  • Never gamble under the influence of alcohol or drugs.
  • Avoid chasing losses — it often leads to bigger losses.
  • Take regular breaks to maintain perspective.
  • Keep gambling as one of many hobbies, not your main focus.

Contact

For assistance with responsible gaming tools or account restrictions, email [email protected]. All requests are handled with complete confidentiality.